Shipping/Delivery

Transit Times By Country

When shipping to the UK, the transit time depends on where your supplier is located in the world. It’s important to note that typically transit times are not all inclusive; they’re only inclusive of the time your goods spend on the water.

We collaborate with around 5,000 suppliers all over the world including the UK, orders that are dispatched from the UK will take 2-5 days.
If the item is shipped from the UK it will state it in the product options). The deliveries from outside of the UK can take anything from 5 days to 6 weeks (14 Days is the current average delivery time)

How long does it take to ship from China to the UK?

Before you look at the transit time between China and the UK, remember that there are processes at either end of the journey. Allow extra time in both countries for things like customs, delivery to and from ports, loading and unloading. We’ve included both the time your goods spend on the water and the total journey time from door to door.

China – Guangzhou/Shenzhen – 7-25 days on the water. Allow a total of 6 weeks from door to door (from the supplier’s factory to your delivery address).

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our suppliers in the UK , Germany, Netherlands, Hong Kong, Thailand & China by Royal Mail, Myhermes, ePacket DHL or EMS and in USA by USPS.

WORLDWIDE FREE SHIPPING

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

SHIPPING TO OVER 200 COUNTRIES

We are based in Cheshire, some of our stock will be shipped from the UK and some from will be dispatched directly from one of our partners abroad with post a little slower but great prices as they are dispatched directly from the manufacturer. please take in to consideration that most post could take from 1 to 6 weeks but orders usually arrive within that time frame,

IF YOUR ORDER HAS NOT ARRIVED WITHIN 50 DAYS FROM DISPATCH YOU WILL RECEIVE A FULL REFUND AND YOU CAN KEEP THE ITEM/S WHEN THEY ARRIVE .

Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United Kingdom/Ireland2-50 Business days
Canada, Europe*7-50 Business days
Australia, New Zealand*7-50 Business days
Mexico, Central America, South America*15-50 Business days

Max delivery time – 50 business days.

*This doesn’t include our 1-7 day processing time.

You can track your order HERE

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not quickly available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

You can track your order HERE

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 30 minutes

If you have any other questions, please contact us and we will do our best to help you out.

Tel: 01244 735 725 or CLICK HERE

We are based in Cheshire, some of our stock will be shipped from the UK and some from will be dispatched directly from one of our partners abroad with post a little slower but great prices as they are dispatched directly from the manufacturer. please take into consideration that most post could take from 1 to 6 weeks but orders usually arrive within that time frame,

You can track your order HERE

IF YOUR ORDER HAS NOT ARRIVED WITHIN 50 DAYS FROM DISPATCH YOU WILL RECEIVE A FULL REFUND AND YOU CAN KEEP THE ITEM/S WHEN THEY ARRIVE .

Our warehouse team and the logistics will be working 24/7 to get your items to you , please be assured we are doing everything we can to get your parcels to you as soon as possible.

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You can track your order HERE