Terms and Conditions

Our warehouse team and the logistics will be working 24/7 to get your items to you , please be assured we are doing everything we can to get your parcels to you as soon as possible.

We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time.

Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement.

You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person.  mintymelons.co.uk may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and  mintymelons.co.uk has no obligation to investigate the source of any such access or use of the Site.

By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old please use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by  mintymelons.co.uk in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.

You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify  mintymelons.co.uk of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.

Shipping Information

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in the UK , Germany & China by Royal Mail, Myhermes, ePacket or EMS and in USA by USPS.

WORLDWIDE FREE SHIPPING

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

SHIPPING TO OVER 200 COUNTRIES

We are based in Cheshire, some of our stock will be shipped from the UK and some from will be dispatched directly from one of our Chinese or German partners with post a little slower but great prices as they are dispatched directly from the manufacturer. please take in to consideration that most post could take from 1 to 4 weeks but orders usually arrive within that time frame,
IF YOUR ORDER HAS NOT ARRIVED WITHIN 50 DAYS FROM DISPATCH YOU WILL RECEIVE A FULL REFUND AND YOU CAN KEEP THE ITEM/S SHOULD/ WHEN THEY ARRIVE .

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United Kingdom/Ireland 2-30 Business days
Canada, Europe* 7-30 Business days
Australia, New Zealand* 7-30 Business days
Mexico, Central America, South America* 15-30 Business days
Max delivery time – 45 business days.

*This doesn’t include our 1-7 day processing time.

You can track your order HERE

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not quickly available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Tel: +44 (0)1244 735 725 or Click HERE

We are based in Cheshire, some of our stock will be shipped from the UK and some from will be dispatched directly from one of our Chinese or German partners with post a little slower but great prices as they are dispatched directly from the manufacturer. please take in to consideration that most post could take from 1 to 4 weeks but orders usually arrive within that time frame.
IF YOUR ORDER HAS NOT ARRIVED WITHIN 50 DAYS FROM DISPATCH YOU WILL RECEIVE A FULL REFUND AND YOU CAN KEEP THE ITEM/S SHOULD/ WHEN THEY ARRIVE .
You can track your order HERE

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 30 minutes. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our number one priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 2-7 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused with all packaging/tags)(Refunds will be processed within 10 working days from when we receive the item)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster or customs delay).

*You can submit refund requests within 15 days after the guaranteed period for delivery (50 days) has expired.

We can not refund Underwear/Intimates/Natural hair products

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